FAQ

Questions owners ask

Can't find your answer? Email hello@callsamai.com.

About Sam

Which businesses is Sam for?

Home services and trades, salons and spas, auto shops, and professional offices across Canada. Sam adapts to each: urgent calls for trades, appointment requests for salons, vehicle details for shops, and careful messages for offices. Dental and health clinics are coming soon. See industries.

Do my customers know it's AI?

Sam sounds natural and answers with your business name. If a caller asks, Sam honestly says it's your virtual assistant. Most callers just want to get booked.

Will Sam quote prices?

Only the prices you give us, like your service-call fee or free estimates. Sam never invents prices, arrival times or guarantees.

What happens in an emergency?

Sam gives basic safety steps: leave the building if there's a gas smell, or shut off the main water valve if it's flooding. Sam marks the call urgent and texts you right away.

Can Sam book directly into my calendar?

Sam collects the preferred visit time and texts it to you, and you confirm with the customer. Calendar booking is coming soon.

Does Sam speak French?

Sam answers in English today. French for Quebec businesses is on our roadmap.

Setup

Do I need a new phone number?

No. You keep your number. Only the calls you don't answer are forwarded to Sam, usually after about 4 rings.

Which carriers work?

All major Canadian carriers: Rogers, Bell, Telus, Fido, Koodo, Virgin Plus, Freedom, Videotron and more. Landlines and VoIP systems work too.

How long does setup take?

About 5 minutes for the online form and 2 minutes to forward calls. Most businesses are live the same day.

Privacy & billing

Are calls recorded?

Callers are told at the start that the call may be recorded. Recordings and transcripts are used only to deliver your bookings and improve the service. See our Privacy Policy.

How much does it cost?

Starter is $197 CAD and Pro is $397 CAD per month plus tax, after a 14-day free trial. No contract, no setup fee. See pricing.

How do I cancel?

Email hello@callsamai.com anytime, and dial ##61# to turn off forwarding.

Try Sam free for 14 days

Set up online in minutes, with no sales call.