Privacy Policy

Last updated: October 25, 2026

CallSam AI ("we", "us") provides AI receptionist services to home-service businesses ("clients") in Canada. This policy explains what information we handle when someone calls a client's phone line answered by our service, and when clients use our service.

Information we collect

• From callers: phone number, name, service address, postal or ZIP code, a description of the problem, preferred appointment time, and the call recording and transcript.
• From clients: business name, contact details, business information used to configure the receptionist, and billing details (processed by our payment provider).

How we use it

• To answer calls on behalf of our client and pass booking details to them.
• To send text messages about the caller's request: a booking alert to the client and, where applicable, a confirmation to the caller.
• To review call quality and improve the service.

We do not sell personal information. Mobile phone numbers and text-messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

Text messages

Callers may receive a text confirming their request after calling a client's line. Message frequency varies with the caller's request. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

Call recording

Callers are told at the start of each call that it may be recorded. Recordings and transcripts are made available to the client whose line was called.

Service providers

We use trusted providers to run the service, including voice AI, telephony and text messaging, hosting, and email providers. They process information only to provide their services to us. Some providers may store data outside Canada, including in the United States.

Retention

We keep call records only as long as needed to provide the service to our client, or as required by law, and then delete them.

Your choices

You can ask to access, correct, or delete personal information we hold about you by emailing hello@callsamai.com. Canadian residents have rights under PIPEDA and applicable provincial law.

Contact

CallSam AI · hello@callsamai.com